Sometimes, free is not free. For instance, a merchandise promotion may claim that if you purchase an HP Ultrabook computer, you can get a totally free Barnes & Noble Nook e-reader. Such was the case on Cyber Monday 2012. But when one consumer had to return the Ultrabook, they found that Nook is far from free. It went for retail price, $99 plus tax. Let this be a warning to you, as many free Nook offers are available - read the fine print.
Returned Nook tends to make nothing free
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a unique problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this issue before. Definitely the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the consumer "will not get the $106 they were charged for (the Nook)."
Small print states not free
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This data was apparently well-hidden, but because it was publicized someplace, the consumer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
Returned Nook tends to make nothing free
During Cyber Monday, consumer Brian started trying to find a brand new laptop. According to the Consumerist, he got a free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not a unique problem
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this issue before. Definitely the Nook was not really free and cost something. It appears on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the consumer "will not get the $106 they were charged for (the Nook)."
Small print states not free
Not according to HP's fine print. The Nook was sandwiched in as part of the laptop purchase price. This data was apparently well-hidden, but because it was publicized someplace, the consumer was bound by the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
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